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Terms and Conditions

General English Courses:  Group online classes are held from Monday to Friday between 09:00 – 19:30hrs CET. Special arrangements can be made for private lessons to be organised outside the aforementioned hours/days, depending on availability. Please ensure that you are aware of your course start date since our online classes do not necessarily start on Monday.

When booking a group course, if a student ends up alone in our online class, the total amount of lessons will be reduced by 50% to reflect the individual attention given. Students following group online courses will not be able to transfer any lessons missed to a later stage. One-to-One lessons require 48 hours’ notice to postpone or change for ELA to satisfy such requests. Sessions cancelled without a valid reason will be charged in full.

Prior to commencing your lessons, kindly complete the online test on our website. If a student is not found to fulfil the level requirement of a desired course, ELA reserves the right to move said student to a more appropriate level/course.

Special and Examination Courses:  For students opting to take specialised courses in specific areas (e.g. English for Medical or Legal purposes, Banking and Accounting, TOEFL iBT, IELTS, etc.) we would require at least a one-week advance notice to arrange availability of adequate tutors. For special classes, students may choose to use their own material. Kindly note that no examination registration fees are included in our prices and students intending to register for any examination should do so as early as possible. We can assist with the registration at no extra charge.

Longer Duration:  Students who book courses of 3 weeks and over, may qualify for special rates. Please contact us directly for details.

Student Conduct Policy: ELA adopts a zero-tolerance policy when it comes to online bullying or harassment of fellow students or tutors. ELA lessons are recorded for the students’ safety and well-being. Students caught in breach of this policy will be immediately expelled from the online course without the possibility of a refund.

Reservation procedure:  Full payment is to be received upon confirmation of the booking. Lessons have to be paid in full before student can proceed with the lessons;

Course cancellation fees/ change of course:  ELA strives to ensure that online lessons given are of the highest standard possible. Should you find an issue with your lessons please inform our academic office immediately via email and we will proceed to rectify the situation. No refunds can be given after commencement of the course. After start date, any online lesson sessions reduced, cancelled or shortened, at the student’s request, are non-refundable. In case of cancellations prior to course start, a €60.00 processing fee will apply should this reach us via email 14 days prior to course start. Any refunds due will only be paid to the person or agency that originally paid the course fees

General fees: All fees quoted for within these terms and conditions may vary from time to time which fees will be clearly stated within the online quote as well as the receipt of payment.

Payment method: You can pay us directly by credit card via the payment gateway on the website. Personal cheques are not accepted.  Bank charges (if any) are incurred by the student.

Public Holidays: ELA does not provide group online lessons on public holidays. An updated list of public holidays can be found on our main website and Facebook page. Arrangements may be made with tutors when it comes to one-to-one tuition.

Reissuing of misplaced student certificates: a €15 fee applies to the re-issuing of hard copies of certificates. Soft copies will be sent for free.           

Force Majeure ELA will not be responsible for any failure to deliver these courses (and therefore shall not be required to provide any compensation) if the failure is occasioned by any cause which was unforeseeable or beyond ELA’s reasonable control; nor shall the school be held responsible for any costs incurred by or on behalf of the student as a result of any such cause. Such causes shall include, but shall not be limited, to power blackouts or surges, war, threat of war, riot, civil strife, industrial dispute, terrorist activity, pandemic, epidemic, natural or nuclear disaster and unusually adverse weather conditions.

Data Protection: In order to provide its services to students and uphold its obligations to said students, ELA must process and store students’ personal information. Such information shall include the following: Name and Surname; Email Address; Mailing Address; Mobile Number; Date of Birth; Nationality; Special Requirements.

Any information or personal data passed on by students to ELA may be stored in an online or offline format and will be made used of in accordance with the relevant data protection laws, particularly the General Data Protection Regulation.  ELA may disclose appropriate personal data, to relevant school staff and third parties where there is a legitimate need or obligation to do so.  Such personal information will only be disclosed by ELA in a manner which complies with national privacy and data protection laws, keeping the security of the personal data of students in mind at all times. ELA shall not share sensitive or personal information about students with any third party, including parents, legal guardians, caregivers, next of kin, or relevant government agencies without the student’s prior consent, unless there are reasonable grounds to believe the health, safety and/or welfare of the student and/or others is at risk, and where ELA is bound by a legal obligation to do so. A student can request to view, erase and access all the personal information that ELA holds on said student, at any time, by contacting ELA’s Data Protection Officer/Representative on info@elamalta.com.

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