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EMPOWERING THE TOURISM WORKFORCE THROUGH E-LEARNING

MTA E-Learning Training Scheme

English for Host Families

(course code: ELA011/20)

Are you a host family? Now is the time to improve your hospitality and linguistic skills! Book this course specifically designed for Host Families and increase your chances of getting more students! Course includes:

  • welcoming your guests, cross-cultural behaviour, communication with the school, tips on how to get more repeat bookings, small talk for meal time, dealing with complaints effectively, grading your language, etc.
  • content depending on your English level (A1-C2)
  • a placement test
  • a mid-course evaluation
  • one-to-one tutorials with your trainer
  • end of course test
  • a certificate of attendance
  • all course material
  • virtual learning using the latest technology

English for Middle Management

(course code: ELA001/20)

English for Front Office and Reception

(course code: ELA002/20)

This 8-week course is designed to help you improve both your English and Professional Skills. The course includes:

This 8-week course is designed to help you improve both your English and Professional Skills. The course includes:

  • a variety of topics related to the profession such as: interviewing and human resources, giving meetings and presentations, and professional writing skills
  • content depending on your English level (A1-C2)
  • a placement test
  • a mid-course evaluation
  • one-to-one tutorials with your trainer
  • end of course test
  • a certificate of attendance
  • all course material
  • virtual learning using the latest technology
  • a variety of topics related to the profession such as: communicating in person and over the phone, understanding cultural differences and promoting Malta as a destination
  • content depending on your English level (A1-C2)
  • a placement test
  • a mid-course evaluation
  • one-to-one tutorials with your trainer
  • end of course test
  • a certificate of attendance
  • all course material
  • virtual learning using the latest technology

English for Bookings and Reservations Officers

(course code: ELA003/20)

English for Travel Agents

(course code: ELA004/20)

This 8-week course is designed to help you improve both your English and Professional Skills. The course includes:

This 8-week course is designed to help you improve both your English and Professional Skills. The course includes:

  • a variety of topics related to the profession such as: telephoning, emailing and cancelling bookings
  • content depending on your English level (A1-C2)
  • a placement test
  • a mid-course evaluation
  • one-to-one tutorials with your trainer
  • end of course test
  • a certificate of attendance
  • all course material
  • virtual learning using the latest technology
  • a variety of topics related to the profession such as: planning and executing tours for different clients, liaising with hotel staff and service providers, and handling complaints
  • content depending on your English level (A1-C2)
  • a placement test
  • a mid-course evaluation
  • one-to-one tutorials with your trainer
  • end of course test
  • a certificate of attendance
  • all course material
  • virtual learning using the latest technology

English for Airline Attendants

(course code: ELA005/20)

English for Animators and Leisure Coordinators

(course code: ELA006/20)

This 8-week course is designed to help you improve both your English and Professional Skills. The course includes:

This 8-week course is designed to help you improve both your English and Professional Skills. The course includes:

  • a variety of topics related to the profession such as: customer care, dealing with emergencies and flight issues
  • content depending on your English level (A1-C2)
  • a placement test
  • a mid-course evaluation
  • one-to-one tutorials with your trainer
  • end of course test
  • a certificate of attendance
  • all course material
  • virtual learning using the latest technology
  • a variety of topics related to the profession such as: giving recommendations about trips, going on excursions and dealing with emergencies
  • content depending on your English level (A1-C2)
  • a placement test
  • a mid-course evaluation
  • one-to-one tutorials with your trainer
  • end of course test
  • a certificate of attendance
  • all course material
  • virtual learning using the latest technology

English for Transport Workers

(course code: ELA007/20)

English for Cleaning and Maintenance Staff

(course code: ELA008/20)

This 8-week course is designed to help you improve both your English and Professional Skills. The course includes:

This 8-week course is designed to help you improve both your English and Professional Skills. The course includes:

  • a variety of topics related to the profession such as: conducting taxi and bus transfers, sub-contracting for tours and logging vehicle reports
  • content depending on your English level (A1-C2)
  • a placement test
  • a mid-course evaluation
  • one-to-one tutorials with your trainer
  • end of course test
  • a certificate of attendance
  • all course material
  • virtual learning using the latest technology
  • a variety of topics related to the profession such as: using and selecting tools, workplace communication and health and safety
  • content depending on your English level (A1-C2)
  • a placement test
  • a mid-course evaluation
  • one-to-one tutorials with your trainer
  • end of course test
  • a certificate of attendance
  • all course material
  • virtual learning using the latest technology

English for Kitchen Staff

(course code: ELA009/20)

English for Waiters and Restaurant Workers

(course code: ELA010/20)

This 8-week course is designed to help you improve both your English and Professional Skills. The course includes:

This 8-week course is designed to help you improve both your English and Professional Skills. The course includes:

  • a variety of topics related to the profession such as: tools and equipment, hygiene and health and safety
  • content depending on your English level (A1-C2)
  • a placement test
  • a mid-course evaluation
  • one-to-one tutorials with your trainer
  • end of course test
  • a certificate of attendance
  • all course material
  • virtual learning using the latest technology
  • a variety of topics related to the profession such as: communicating effectively with customers, dealing with any problems and providing a service with a high level of etiquette
  • content depending on your English level (A1-C2)
  • a placement test
  • a mid-course evaluation
  • one-to-one tutorials with your trainer
  • end of course test
  • a certificate of attendance
  • all course material
  • virtual learning using the latest technology
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